JULY 29TH 2019 - EMPHASIS: Teams and Trust

Studies now in academic, business and other organizational setting have now shown that what differentiates high performing teams who sustainably deliver outstanding results is the existence of a culture that is both a) psychologically safe (i.e. where team members feel trusted, respected and heard) and b) has high goals/expectations.

No trust, then very stressful environment that delivers for a while but leads to various forms of burnout.

No high goals/expectations and then you have a team that all get along but deliver mediocre results.

The trick is being a leader who can build both high trust/high psych safety and motivating/stretching goals. And it seems that the secret ingredient is a) a leader who can make himself/herself vulnerable (i.e. be authentically a human in front of his/her team) and b) a leader who attends to building the trust of the team members with him/her and with each other over time, starting with first the capacity to trust each other (for real), then the capacity to disagree respectfully (without attacks or hard feelings), then a sense of shared commitment and accountability for results….

Below you will find some materials for you to review first.

Then consider how you would start to integrate them as a process with/for your team. We can discuss in more detail together during our next call.

Note: Item 7 is a sample high performing team overview that I would usually provide to consulting clients interested in getting started with a team intervention. It gives you a sense of the possible elements of our accelerated development plan forward, as well as may give you a blueprint for some of the things you may be doing with your own team to develop them as individuals and as a team.

Enjoy! Dorian


1.  Lencioni Infographic 5 Dysfunctions of a team

2.  Lencioni Anime' Appendix with summary on steps to take to build trust, encourage generative conflict/disagreement, etc

3. Lencioni Construct 2-pages

4. Amy Edmondson’s Ted Talk on Trust, Motivation, Stretch goals and High Performance


5. HBR article on The Neuroscience of Trust by Paul Zak

6. If you who would like to read the full book by Patrick Lencioni……

I recommend reading the manga edition as it captures the essence of the regular business book and you can read it in 45 minutes to an hour.






7. The journey for a team leader and his/her team - overview presentation